Returns and Exchanges

At mosheloewy.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange your items within 30 days of receiving your shipment. Please review our return and exchange policy below to ensure a smooth process.

1. Eligibility for Returns and Exchanges

To be eligible for a return or exchange, items must meet the following conditions:

  • Items must be unused, unworn, and in their original condition.
  • Items must be returned in their original packaging, including all tags, labels, and protective covers.
  • Proof of purchase (order number or receipt) must be provided.

Please note that certain items, such as personalized or made-to-order products, are final sale and cannot be returned or exchanged.

2. How to Initiate a Return or Exchange

  1. Log in to Your Account:
    Visit mosheloewy.com and log in to your account to access your order history.
  2. Select Items for Return or Exchange:
    Choose the items you wish to return or exchange and provide a reason for the return.
  3. Print Your Return Label:
    A prepaid return label will be generated for your convenience. Attach the label to your package.
  4. Pack Your Items:
    Securely pack the items in their original packaging and include all relevant documentation.
  5. Ship Your Package:
    Drop off your package at the designated carrier location.

3. Refund Process

Once we receive and inspect your returned items, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please follow the return process outlined above. Once your return is received, you can place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will provide instructions for returning the item and will expedite a replacement or refund.

6. International Returns

For international orders, customers are responsible for return shipping costs and any applicable customs duties or taxes. We recommend using a trackable shipping method to ensure your return is received.

7. Final Sale Items

The following items are considered final sale and cannot be returned or exchanged:

  • Personalized or made-to-order products.
  • Items marked as “Final Sale” during promotional events.

8. Questions?

If you have any questions about our return or exchange policy, please contact our Customer Service team. We are here to assist you and ensure your shopping experience is seamless.

Thank you for choosing mosheloewy.com. We appreciate your trust and look forward to serving you again!